Returns and refunds

If a plant arrives damaged

Message us with a photograph on the day it arrives. Transit damage is straightforward to resolve and we would rather hear about it immediately than a fortnight later.

If a plant declines after arrival

Send us a photograph and tell us where it is standing, how much light it gets, and when you last watered it. Most plant problems are diagnosable from that, and the answer is usually a change in care rather than a replacement. Where the plant was genuinely not fit when it left us, we will make it right.

Non-living items

Pots, substrate and accessories can be returned unused and in their original condition.

Refunds

Where a refund is agreed, it is processed through the same method used to pay. For offline payment methods this is arranged with you directly.

The specific returns window and conditions are configured by the shop. Please confirm them before relying on them.