FAQ

Our plants are grown on and acclimatised locally before they are sold, which is the step that prevents the leaf drop people often see after buying a plant that has just been shipped. Where a specimen was originally sourced from abroad we will tell you if you ask.

The same mix for every plant we pot: coco peat for moisture retention, perlite and volcanic rock for air pockets and drainage, and composted bark for structure. The success of a plant starts from the correct substrate — it is the most common reason indoor plants fail. We sell the same mix if you want to repot yourself.

Kentia palm, Calathea orbifolia, Echeveria and Boston fern are not known to be toxic. Monstera, pothos, philodendron, ZZ plant, snake plant, peace lily, and the ficus species are toxic if chewed. Every product page states this explicitly, and where the evidence is genuinely unclear we mark it as unconfirmed rather than guessing.

In an air-conditioned room in Amman this is usually dry air rather than thirst. Check the substrate first: if it is still damp and the tips are crisp, the problem is humidity, and watering more will cause root rot on top of it. Move the plant at least a metre from any air-conditioning vent and group it with other plants.

Plants travel upright with the root ball secured so the substrate does not shift, and taller plants are braced. If anything arrives damaged, message us with a photo on the day and we will make it right.

Yes. Add a gift message at checkout (up to 250 characters), choose a delivery date, and optionally send it anonymously. We include care information with every gift so the recipient knows what to do with it.